Oportunidades profesionales

Responsabilidades

1. Manage and maintain relationships with existing key accounts, proactively identify and follow up on customer needs, and promote additional products and solutions to deepen business partnerships and achieve sales targets. 2. Maintain customer information and manage the full pre-sales, sales, and post-sales process. Develop appropriate product portfolio strategies based on customer needs and market changes to drive new business and repeat purchases. Maintain customer service records, monthly billing records, and account documentation. 3. Manage customer relationships by collecting and promptly responding to customer feedback, inquiries, and complaints. Maintain effective communication to improve customer satisfaction and strengthen customer loyalty. 4. Support Business Development Managers with assigned business development activities.

Responsabilidades

1. Participate in the design and development of our next-generation cloud contact center (CCaaS) platform, including the architecture, development, and continuous optimization of core service modules. 2. Develop core contact center capabilities, including ACD, IVR, CTI, intelligent routing, agent management, call control, and media service integration. 3. Develop high-performance, highly reliable cloud-native microservices in Go, including APIs, real-time communications, and business logic services. 4. Contribute to distributed architecture design and platform stability, addressing performance and reliability challenges in high-concurrency, large-scale multi-tenant, and multi-region environments. 5. Contribute to the security architecture of the cloud contact center platform, including tenant isolation, authentication, access control, and data security.

Responsabilidades

1. Develop core SIP/RTP-based voice modules, including call control, signaling, media negotiation, and session management. 2. Customize and extend open-source platforms such as FreeSWITCH and Kamailio to build SBC, softswitch, and media server components. 3. Integrate with upstream and downstream telecom carriers to support voice routing, SIP Trunk interoperability, and international voice termination. 4. Ensure voice quality (QoS) and system stability under high-concurrency workloads, and establish call quality monitoring capabilities.

Responsabilidades

1. Market Expansion & Opportunity Identification — Leverage the company’s cloud communication product portfolio and development strategy to proactively identify and assess business opportunities with local and multinational enterprises. Systematically target key industries, conduct effective proactive prospecting, deeply understand customer pain points and needs, establish connections, and advance the sales pipeline. 2. Solution Sales & Deal Closure — Act as a trusted advisor by providing technical consultations and crafting tailored solutions, both independently and in collaboration with the pre-sales team. Lead commercial negotiations, develop competitive sales proposals, drive contract finalization, and coordinate internal resources to ensure smooth product delivery and implementation. 3. New Client Relationship Management & Collection — Manage the end-to-end relationship with new clients from initial contact through contract signing, providing high-level sales support. Coordinate responses to client inquiries and requests, ensuring seamless handover between sales, delivery, and post-sales phases. Take responsibility for following up on accounts receivable collection for partnership projects.

Responsabilidades

1. Channel & Partnership Development — Focus on telecom operators and Communication Service Providers (CSPs) across key APAC markets; proactively build and maintain a diversified, stable, and high-performance international telecom resource network. Maintain ongoing communication with partners to establish and strengthen long-term strategic collaborations. 2. Procurement Negotiation & Cost Control — Lead negotiations with APAC suppliers on pricing, commercial terms, and Service Level Agreements (SLAs); balance cost-effectiveness with profit margins to secure optimal conditions. Monitor market trends and pricing dynamics, adjust procurement strategies accordingly, and control overall sourcing costs. 3. Supplier Management & Risk Mitigation — Build and optimize the APAC supplier database; implement classified management and dynamic performance evaluation covering service quality, delivery reliability, and compliance. Draft, review, and archive contracts while supervising their execution. Identify and mitigate compliance, operational, and cooperation risks; develop and implement effective contingency plans. 4. Demand Coordination & Business Support — Collaborate closely with Sales and Product teams to align procurement resources with business needs (voice, SMS, data transmission, etc.). Work with Technical teams on supplier onboarding, product testing, and quality assurance to ensure services meet required standards. 5. Market & Industry Insight — Monitor APAC cloud communications policies, technology trends, and the competitive landscape; gather supplier intelligence and market benchmarks to support procurement strategy refinement and contribute to product innovation.