Gestor de contas-chave (CPaaS)

Vendas e marketing

China

Responsabilidades

Manage and maintain relationships with existing key accounts, proactively identify and follow up on customer needs, and promote additional products and solutions to deepen business partnerships and achieve sales targets.
Maintain customer information and manage the full pre-sales, sales, and post-sales process. Develop appropriate product portfolio strategies based on customer needs and market changes to drive new business and repeat purchases. Maintain customer service records, monthly billing records, and account documentation.
Manage customer relationships by collecting and promptly responding to customer feedback, inquiries, and complaints. Maintain effective communication to improve customer satisfaction and strengthen customer loyalty.
Support Business Development Managers with assigned business development activities.

Bachelor’s degree or above in Business Administration, Marketing, Business Management, or a related field. Excellent English communication skills are preferred.
At least 5 years of experience in B2B key account management. Experience in the internet/technology industry and managing major accounts is preferred. Experience with business messaging, voice, SaaS, or related products is a plus.
Strong sales acumen, communication skills, and ability to collaborate effectively within a team. Strong customer service orientation, adaptability, and problem-solving skills.
Proficiency in Microsoft Office, CRM systems, and related business tools.
Based in Beijing; remote work.