CCaaS Cloud Contact Center Platform Developer

Engineering & Technology

China

Responsibilities

Participate in the design and development of our next-generation cloud contact center (CCaaS) platform, including the architecture, development, and continuous optimization of core service modules.
Develop core contact center capabilities, including ACD, IVR, CTI, intelligent routing, agent management, call control, and media service integration.
Develop high-performance, highly reliable cloud-native microservices in Go, including APIs, real-time communications, and business logic services.
Contribute to distributed architecture design and platform stability, addressing performance and reliability challenges in high-concurrency, large-scale multi-tenant, and multi-region environments.
Contribute to the security architecture of the cloud contact center platform, including tenant isolation, authentication, access control, and data security.

Bachelor’s degree or above in Computer Science, Software Engineering, Telecommunications, or a related field, with at least 5 years of software development experience, including 3+ years in the contact center/CCaaS cloud industry.
Strong understanding of contact center systems, with hands-on experience in one or more of the following areas: ACD/IVR/CTI, intelligent or skills-based routing, agent management, call recording, or contact center operations platforms.
Strong knowledge of SIP protocols and real-time communication technologies, including SIP, RTP, WebRTC, TCP/IP, HTTP, and WebSocket.
Experience with one or more communications platforms or components, such as FreeSWITCH, Kamailio, SBC, RTP Engine, or Media Server.
Familiarity with cloud-native technologies, including Kubernetes, Docker, Redis, Kafka/RabbitMQ, MySQL/MongoDB, and distributed storage.
Experience developing large-scale enterprise contact center platforms, multi-tenant SaaS platforms, or high-concurrency real-time communication systems is preferred.
Experience developing, integrating, or customizing solutions based on Avaya, Genesys, Cisco, NICE, or similar platforms is a plus.
Familiarity with AI-assisted development tools such as Claude Code and Codex, with the ability to leverage AI tools to improve development efficiency.